Corporate Strategy


87% stock EPC rating C or above (2022:82%)

Our environmental strategy sets out to:

  • Ensure all of our homes achieve at least band EPC Band C by 2030
  • Achieve SHIFT Gold
  • Achieve carbon neutrality in all homes by 2050


Our median rents on average across the portfolio are:

  • 68% of the Local Housing Allowance (LHA)
  • 56% of private sector rents


Stock quality

Asset strength diagram

In house maintenance service

  • Responsive repairs and voids services- inhouse from October 2022
  • Delivered over 8,000 repairs during the second half of FY2023- popular with customers
  • Progress monitored via Customer Committee

Expansion in 2023/24

  • Mobilisation of Electrical Repairs underway
  • Rollout of online diagnosis tools, repairs reporting and scheduling of repairs enabling customers to take digital control of their jobs and appointments
  • Planned works to start in April 2024 following positive feedback, six months ahead of original plan

Project Vista

10-year regeneration of Bedford’s tower blocks

Phase one

Ashburnham Court (55 homes) Project 1 – Complete

  • Refurbished in just 18 months
  • Good customer engagement with all residents kept within their homes during the project
  • Energy efficiency, new cladding, new district heating system, reduction of CO2 and fire risk, redesigned communal green space

Bury Court (90 homes)  Project 2

  • Work started in December 2022 with completion expected in Spring 2024
  • Brief similar to Ashburnham and will provide additional external wall insulation behind new rainscreen cladding
  • Internal areas will also be improved with a new sprinkler system, fire alarm, ventilation, door entry and CCTV systems being provided